Effective Date: June 2021
This Privacy Policy is applicable to www.apartamentossanantonio.es, which belongs to Román A Sierra Aznar with NiF: 78715677V and is managed by San Antonio apartments. This Privacy Policy describes how we collect and use the information, which may include personal data, that you provide us on our website: www.apartamentossanantonio.es. It also describes the choices you have regarding the use of your personal data and how you can access and update this data.
Data collection
Here are some of the types of personal information we collect:
Name, surname, e-mail, telephone number and postal address;
Credit card data (type of card, card number, name of the holder, expiration date and security code);
Information about clients' stays, such as arrival and departure dates, special requests, observations about your preferences in services (rooms, facilities or any other service used);
Information related to your marketing preferences or that you provide to us when you participate in surveys, contests and promotional offers;
You can always choose the personal data (if any) that you want to provide us. However, if you choose not to provide us with some data, it may influence some of your operations.
The data we collect automatically
When you use our website, we also collect data automatically, some of which may be personal data. For example, data such as language preference, IP address, location, device settings, device operating system, log data, usage time, requested URL, status report, user agent (browser version information), operating system, result (visit or reservation), browsing history, user reservation ID and type of information viewed. We may also collect data automatically through cookies.
Processing purposes
We use your personal data for the following purposes:
A. Reservations: we use your personal data to complete and manage your online reservation.
B. Customer Service: We use your personal data to provide customer service.
C. Guest Comments: We may use your contact information to invite you by email to write a comment after your stay. In this way you help other travelers to choose the accommodation that best suits them. If you send a comment, it can be published on our website.
D. Marketing Activities: We also use your data for marketing-related activities, as permitted by law. When we use your personal data for direct marketing, such as commercial newsletters and marketing communications about new products and services or other offers that we think you may be interested in, we include an unsubscribe link, which you can use if you do not want to be notified. Let's send more messages in the future.
E. Other Communications: We may contact you by email, mail, phone or by sending a message depending on the contact information you provide. The reasons can be:
to. We may have to respond to or manage requests that you have made to us.
b. If you have not completed an online reservation, we may send you a reminder email to continue with your reservation. We believe that this extra service is useful for you because it allows you to complete a reservation without having to search for the accommodation again and without refilling the reservation details from the beginning.
c. When you use our services, we may send you a questionnaire or invite you to write a comment about your experience on our website. We believe that this extra service is useful for you and for us, so that we can improve our website based on what you tell us.
F. Analysis, Improvement and Research: We use personal data to carry out research and analysis. We may use a third party to do this on our behalf. We may share or disclose research results, including to third parties, anonymously and globally. We use personal data to carry out analysis, improve our services, offer a better user experience, expand the functionalities and achieve more quality in our online travel services.
G. Security, Fraud Detection and Prevention: We use information, which may include personal data, to prevent fraud and other illegal or unlawful activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, such as user authentication. For these purposes, we may share personal data with third parties, such as law enforcement authorities, as